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2. Disentangling Government Responses: How Do We Know When Accountability Work Is Gaining Traction?
- Author:
- Jonathan Fox, Brendan Halloran, Alta Fölscher, and Rosie McGee
- Publication Date:
- 01-2024
- Content Type:
- Working Paper
- Institution:
- Accountability Research Center (ARC), American University
- Abstract:
- Advocacy for public accountability aims to produce certain reactions from government officials or service providers. However, the reactions can be many and diverse, and it is not always clear to advocates how to interpret them and decide on next steps—whether to intensify efforts or back off; continue the same strategy or make adjustments. This paper presents a framework to help accountability advocates and practitioners interpret government reactions to their efforts and move forward appropriately. The framework arises from learning and reflection in the context of the International Budget Partnership (IBP)’s Strengthening Public Accountability with Results and Knowledge (SPARK) program. SPARK seeks to bolster the collective agency of marginalized communities and coalitions to advance democratic and equitable fiscal governance systems that channel public resources to services that address the priority needs of these historically excluded groups.
- Topic:
- Government, Governance, Accountability, and Financial Management
- Political Geography:
- Global Focus
3. U.S. Department of Agriculture National Finance Center Modernization Assessment
- Author:
- Margaret Graves, Alan Balutis, Anthony Scardino, and Renee Wynn
- Publication Date:
- 07-2023
- Content Type:
- Special Report
- Institution:
- The National Academy of Public Administration (NAPA)
- Abstract:
- The U.S. Department of Agriculture’s (USDA) National Finance Center (NFC) is an Office of Personnel Management-certified shared service center that provides payroll, human resources management, and financial services. The NFC assists the USDA and other government and quasi-government agencies in achieving cost-effective, standardized, and interoperable solutions that provide the functionality to support those agencies’ strategic financial management and human resource management direction. The NFC services more than 170 diverse agencies and provides payroll services to more than 600,000 federal employees. The NFC’s core operations are in New Orleans, LA, with additional sites in Washington, DC, and Denver, CO. The NFC’s backup facilities are in St. Louis, MO, and Shreveport, LA. The USDA NFC required an assessment of its mission and operations as a shared service provider and its organizational capacity to meet ongoing mission requirements efficiently and effectively going forward. The USDA contracted with the Academy to provide a modernization assessment of the NFC. The Academy Analyzed the NFC's governance and finance structures, supporting technology systems and processes, internal organization and infrastructure, and stakeholder engagement; Reviewed how the NFC evaluates and benchmarks its service levels and performance; Examined how the NFC budgets as a shared service provider—including workload forecasting, capital investment, operations and sustainment, and rate/fee setting—and considered the benefits of alternative funding structures; Examined the NFC's collaboration with its stakeholders, including customers, Congress, other USDA components and federal agencies, and the OMB; Reviewed the resources needed to support the NFC in its mission delivery; and Identified, with NFC, the "desired future state" of the NFC and what supporting functional changes are needed for the NFC to achieve that desired future state.
- Topic:
- Modernization, Information Technology, Financial Management, and Public Administration
- Political Geography:
- North America and United States of America