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31. A Case for Intercultural Communication Training

Author:
Jason Frohnmayer
Publication Date:
09-2017
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
It is a heck of a time to be an American diplomat. The work of diplomacy is never boring, but recently it seems like we can barely make it through a cup of coffee before someone calls a meeting to deal with an issue no one has ever faced. Public Diplomacy officers have it particularly hard as we endeavor to explain the United States’ position on issues and work to strengthen people-to-people relationships with those of other countries. The State Department’s diplomatic training center, the Foreign Service Institute (FSI), was created with an understanding of the importance of developing intercultural communication skills. This article advocates for an even greater emphasis on this critical training as FSI examines its curriculum. Out of all five cones of Foreign Service Officer Generalists, Public Diplomacy (PD) officers are called upon most often to interact with people of another culture. The heart of our work is building cross-cultural relationships. Success requires a high level of in­ter­cultural communication competence (ICC). FSI offers several distance-learning courses on cross-cultural communication, including “Communicating Across Cultures” and “Culture and Its Effect on Communication,” as well as offering training on considera­tion of foreign audiences, which is a component of cultural affairs tradecraft required for Cultural Affairs Officers. If PD officers are going to build relationships with skeptical foreign audiences, they should be armed with the best tools, which should include a dedicated focus on intercultural communication theories.
Topic:
Diplomacy, Communications, Culture, and Military Affairs
Political Geography:
United States and North America

32. The United States and the European Union: Essential Partners in a Turbulent World

Author:
Anthony Luzzatto Gardner
Publication Date:
03-2016
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
Four years ago the European Union won the Nobel Peace Prize for the “over six decades [in which it has] contributed to the advancement of peace and reconciliation, democracy, and human rights in Europe.” How quickly the mood has changed. While it has become fashionable to charge that the European Union is on the verge of collapse in the face of dire current challenges, rumors of the European Union’s demise would appear premature. The successes achieved in 2015, as well as the potential future areas of good news, are frequently underappreciated. The United States is firmly committed to investing in its relationship with the European Union. This is a partner­ship that delivers, as it will bring dividends to both the United States and the European Union for the long term. The aphorism of Jean Monnet, the key Founding Father of the European Union, that “Europe will be forged in crises, and will be the sum of the solutions adopted for those crises” has proven to be correct. The serious strains put on the European Union during this past year because of multiple terrorist attacks—most recently in Brussels on March 22—and the unprecedented migrant flow is already resulting in significant pooling of sovereignty by member states, like in the fields of law enforcement and border protection. Europe’s unity has countered Russia’s violation of the post-War norm against changing borders by force, and the United States and the European Union are working intensively on many regional and global challenges. First and foremost, the United States and the European Union are focused on creating more economic opportunities on both sides of the Atlantic with a comprehensive trade deal, the Transatlantic Trade and Investment Partnership (TTIP). The United States and the European Union already have a broad and deep economic partnership, the largest trade relationship in the world, accounting for almost one third of global trade and supporting about 14 million jobs. We have invested over $4 trillion in each other’s economies (which combined account for almost half of world GDP). TTIP is an opportunity to fine tune that relationship in a common-sense way to unlock opportunities to support jobs and fuel growth on both sides of the Atlantic, while maintaining our high standards for protection of health, safety, labor conditions, and the environment. Through TTIP, the United States and the European Union can strengthen our respective economies and extend our strategic influence if we choose to lead on global trade rather than be left on the sidelines. There really is no other choice. Since last Fall, we have exchanged second tariff-eliminating market access offers (removing all but three percent of tariffs) and proposals for services market access and government procurement. We have made significant progress in tabling text in almost all chapters and hope to have consolidated text for the entire agreement by July, which would line up the most difficult issues for negotiation and decision through the Fall. Despite some of the more pessimistic predictions, it remains an achievable goal to reach a high standard comprehensive agreement under the Obama administration (although ratification in Europe and passage into law in the United States would take place under the next US President). Working with member states, the European Commission has also made significant contributions to the creation of an integrated energy market—a requirement for healthy economies—in which gas and electricity flow more freely among the member states. The European Commission has also tabled its first proposals to deepen and broaden Europe’s capital markets and to stimulate investment in critical infrastructure. To address one of the Eurozone’s fundamental structural weaknesses, the Commission has nearly completed the creation of a banking union. And looking to the future, the European Commission has launched an ambitious Digital Single Market strategy aimed at reducing national barriers to the creation of a true single market for the delivery of digital services. We are supportive of all of these critical initiatives because they enhance European security and growth potential, as well as provide opportunities for transatlantic investment and collaboration. At the same time, we have made great strides to modernize and reform our relationship in other areas related to data, the most recent example being the conclusion of the US-EU Privacy Shield, which replaces the fifteen-year-old Safe Harbor framework with a new set of robust and enforceable protections for the personal data of EU individuals. The Privacy Shield provides transparency regarding how participating com­panies use personal data, strong US government oversight, and increased cooperation with EU data protection authorities (DPAs). While the United States and the European Union are working closely together to reinforce economic and commercial ties, coordination on political efforts is as robust—and as necessary—as ever. For example, the European Union played a vital role in close collaboration with US leaders to produce the historic agreement limiting Iran’s nuclear ambitions and the historic agreement in Paris on climate change. Moreover, the European Union quickly announced and repeatedly renewed, in close partnership with the United States, a set of extensive sanctions against Russia in response to Russia’s occupation and attempted illegal annexation of Crimea and aggression in the Donbas region of Eastern Ukraine. Even a few years ago, few would have considered that possible because of the radically different historical perspectives and economic ties that the 28 member states have with Russia. Despite occasional talk of engaging Russia with conciliatory gestures, Europe has thus far resisted the Kremlin’s efforts to divide the member states or to split Europe from the United States. Like the United States, the European Union continues to support reformists in the Government of Ukraine and Ukrainian civil society. Our diplomatic missions in Kyiv and in Brussels cooperate closely on providing financial support, in-kind assistance and training, and exposing and countering disinformation. The United States and the European Union both support independent media and nongovernmental organizations; both support the aspiration of the Ukrainian people to live free in a stable, prosperous, and independent state governed by the rule of law rather than by lawless oligarchs. For over a year, challenges in developing a comprehensive European response to unprecedented, irregular refugee and migration flows have been the European Union’s most serious concern. The European Union is well aware that it must manage this issue in order to demonstrate its effectiveness and relevance. As a country of immigrants that has also taken in many refugees, the United States is supporting the European Union’s efforts by providing humanitarian assistance and sharing its experience in areas such as border control and the identification, resettlement, and integration of refugees. If Europe manages to support the integration of refugees and open its labor markets, the positive economic impact could prove substantial. The European Commission estimates that overall migrant inflows will add additional regional growth of 0.2 to 0.3 percent of GDP by 2020. According to the estimates, Germany could see an increase of GDP of about 0.4 percent in 2016 and 0.7 percent by 2020. Many economists believe that, if assimilated well, the refugee and migrant inflow could be a critical antidote to Europe’s looming demographic time bomb—a rapid inversion of the age pyramid whereby working age people are supporting greater numbers of retirees on pensions. By mid-century the ratio will have shrunk by half to 2:1, endangering the stability of social security systems. We are also collaborating closely on terrorism and countering violent extremism (CVE), including the fight against Daesh and the threat posed by foreign fighters who travel to and from Syria and Iraq. The United States welcomes the European Union’s development of a common EU Passenger Name Record system and looks forward to its approval in the European Parliament soon. The United States has engaged the European Union in helping border security officials get access to the information they need to prevent acts of terrorism by foreign terrorist fighters. As the United States has introduced new security enhancements in its Visa Waiver Program (VWP), a key counterterrorism tool, we are working closely with both the European Union and member states partici­pating in VWP to insure that our travelers and citizens are safe from terrorist threats. Similarly, we have increased law enforcement cooperation with the European Union to enhance security and decrease crime for our citizens on both sides of the Atlantic. Far from weakening the European Union or transatlantic cooperation, the threat of terrorism has encouraged stepped-up joint CVE efforts. The March 22 attacks on the Brussels Airport and metro and the November 2015 attacks in Paris struck not only the residents of those cities, but also international victims and were carried out by multinational terrorists. Along with attacks in Denmark, Turkey, and other parts of Europe, they prompted greater intra-European and transatlantic law enforcement and security cooperation, and demonstrated starkly why such cooperation is essential. Whether sharing infor­mation on the movement and activities of suspected terrorists or combating illicit financial transactions by these and other criminals, we have a shared desire to protect our citizens and strengthen key institutions like Europol. In cases like rescuing children from child sexual exploitation rings, where it’s important to seek the shortest possible interval between discovering the crime and putting an end to it, we have seen good results. Operations that once took years to organize can now take mere months or less through the working relationship US law enforcement has developed with European authorities. After being forced by the Inquisition to recant his view that the earth rotates around the sun, Galileo Galilei allegedly whispered: “Eppur si muove” (and yet it moves). To many observers the European Union may appear immobile; and yet it moves. If it struggles to meet some of the challenges it currently faces, this is a reflection of the scope and number of those challenges, not the resilience of the Union. The United States stands shoulder to shoulder with the European Union as a partner, ready to face together the many regional and global challenges that we share. In preparing for future challenges, we continue to work together to ensure a better future for people on both continents (and elsewhere), whether in pursuing nuclear nonproliferation, combating climate change, terrorism, and military aggression, or in furthering trade rules that set high standards and rule of law for all. This is a partnership that delivers on a number of fronts; the European Union will continue to be an essential partner for the United States in an increasingly turbulent world.
Topic:
Diplomacy, International Cooperation, European Union, and Trade
Political Geography:
United States, Europe, and North America

33. Protecting the West’s Interests in Turkey

Author:
Ross Wilson
Publication Date:
03-2016
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
Turkey has recently come to look like a beat-up boy. At home, it seems to have regained the authoritarianism of its past. Abroad, its behavior looks rough edged and militaristic. It gets blamed for not doing enough, or the right things, on Syria, the problem of the Islamic State of Iraq and Syria (ISIS), and Europe’s migrant crisis. Some have concluded that this country, its regional policies in tatters and under the assault of an autocratic president, Recep Tayyip Erdoğan, can no longer be regarded as an ally. Much of the criticism is on target, some less so. Real issues exist in Turkey and in the relationships that the United States and European countries have with it. At a tough time for the region, concerted and effective strategies to protect the interests the United States and its allies have in and with this key European and Middle Eastern country are more important than ever.
Topic:
Diplomacy, International Cooperation, Authoritarianism, and European Union
Political Geography:
United States, Europe, Turkey, Middle East, and Asia

34. Afghanistan’s Age of Transformation

Author:
Hamdullah Mohib
Publication Date:
03-2016
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
The Afghanistan of today would surprise most outsiders, even those who closely follow developments in the country. We are often wrongly branded as a failing state with a struggling government whose young people are fleeing en masse for Europe and whose military has lost control of the security situation. While anecdotal evidence can always be found to lend isolated support to such claims, this sweeping characterization offers a distorted picture of reality. Afghans have always valued and cherished their freedom and sovereignty, as evidenced by our years of fighting off foreign and domestic enemies who sought to take both. Now we are reaching for new goals: freedom from dependence on foreign aid, freedom from corruption, freedom from outdated thinking that justifies the oppression of half our population, and freedom from sclerotic bureaucracy that prevents everything from citizens’ access to justice to the smooth functioning of a free market. Afghans overwhelm­ingly want a modern, sustainable, and self-reliant country whose government serves and is accountable to its people. Yes, the past 15 years have seen war, but they have also produced remarkable growth. Afghan society is thriving, which is a testament to the incredible resilience of the Afghan people. You might be familiar with the progress Afghanistan has made in the areas of education and on women’s rights, but there have also been advances in health, infrastructure, in media and telecommunication, and in sports and culture. 2001 to 2016 has been a time of hardship and sacrifice, but also one of innovation and hope. Today, 25 percent of our cabinet ministers are women, and there are scores of female deputy ministers, ambassadors, district governors, members of parliament, and civil servants. Afghan telecommunication companies cover some 90 percent of the population, which has an estimated 20 million cell phone users. Our media sector is thriving and can rightly be called the freest in the region. When President Ashraf Ghani—a former World Bank economist with an expertise in the causes of and solutions for fragile states—and CEO Abdullah Abdullah led the National Unity Government to power less than two years ago, their first priority was to diagnose the nature and size of the myriad problems facing the country. Then President Ghani designed a strategic roadmap of reforms to take Afghanistan forward. When that plan, “Realizing Self Reliance,” was presented in November 2014 to Afghanistan’s partners, funders, and allies, it was enthusiastically endorsed. Today, Afghanistan is 18 months into an era of unprecedented, sweeping changes—an era President Ghani has named “the transformation decade.” The government is taking innovative approaches to solving Afghanistan’s unique problems, as seen in its national priority programs such as the Citizen’s Charter and the Economic Empowerment Plan for Rural Women. There are early, promising results everywhere you look. Infrastructure projects for roads, rail, and electric and fiber optic connectivity are underway. Public finance has been improved through aggressive anti-corruption measures, with internal revenue increasing by a record breaking 22 percent in 2015. The customs and revenue departments, where corrupt practices have traditionally thrived, have undergone sweeping changes that have sent revenues to historic highs. Our new Procurement Commission reviews all contracts and has saved hundreds of millions of dollars for the government. We are rediscovering and reinvesting in the revival of our ancient past with the launch of the new cultural heritage trust fund this year. Last November, Afghanistan was accepted as a member of the World Trade Organization and is now taking strong steps to improve its ranking in the World Bank’s Doing Business Indicators, such as a new office in the Ministry of Commerce and Industries to monitor how reforms to reduce obstacles for business are being implemented on the ground, and streamline licensing procedures. The “Jobs for Peace” program that took effect late last year in 12 provinces is already providing food security for nearly 100,000 families by creating 5.5 million labor days. Eventually, it will cover all 34 provinces of Afghanistan, and is already performing above expectations. Highlights of major regional economic development deals that have been closed in the last 18 months include the Turkmenistan-Afghanistan-Pakistan-India (TAPI) pipeline, which will bring Afghanistan thousands of jobs and $400 million annually, and the four-nation Central Asia-South Asia Electricity Transmission and Trade Project (CASA 1000). This progress is all the more remarkable when you consider that in the short span of just one year—between the end of 2013 and the end of 2014—Afghanistan underwent cataclysmic changes. Following our first peaceful democratic transition of power in history, we installed an untested new form of government led by former rivals who agreed to come together for the benefit of the country, and our brave national security forces assumed full responsibility for national security despite lacking close air support, available medevac, and other essential capabilities. We also managed to make these gains against some steep odds that continue to work against us. Afghanistan’s economy has yet to recover from the crisis caused by the departure of more than 600,000 foreign military personnel and contractors, which sent revenue plunging and unemployment soaring to 40 percent. We have struggled to implement sweeping governance reforms and address urgent citizen needs while being constrained by budget austerity measures. And we continue to fight a war against two enemies simultane­ously, the Taliban and Daesh. But despite the grim headlines that emphasize enemy attacks, our security forces have exceeded expectations, risking and losing their lives in a fight we did not ask for against invading militant groups who threaten not just Afghanistan, but the region and rest of the world. Throughout our journey toward self-reliance, a key element of our continued success will be the strength and endurance of key partnerships, particularly with the United States. Our international partners, including the United States and NATO, have pledged to maintain a significant troop level to train, assist, and advise our security forces at least through 2017. This is invaluable support because it gives the government the breathing room it needs to solve urgent problems that, when remedied, will mean a more stable country. The Afghan people and government are grateful for the continued friendship of the United States and for the fact that both our nations realize that we are united against a shared threat. We honor everyone who has made the ultimate sacrifice in this fight. A captain in the United States Navy who served with the British Royal Marines in Afghanistan once told me that the greatest show of appreciation we can make for that sacrifice is to protect and build on the progress and freedoms for which so many troops fought, died, and were wounded. And so we are. Fiscal independence is a top priority. We need to create more employment opportuni­ties for Afghans so they can be prosperous inside the country, instead of risking their lives trying to find better lives that are not likely to materialize in Europe. Despite gains in women’s participation in all facets of society, it is completely unacceptable that many women still face the threat of violence and are discriminated against with impunity. More girls need to be in school, laying the foundation to pursue their dreams later in life. Peace is urgently needed, but we acknowledge that the process of achieving sustainable security is long, complex, and requires much more than just reconciliation with insurgent groups. Our government institutions need much more reform so that they are efficient, effective, and transparently in service to the Afghan people. Fortunately, we have a formidable engine for our momentum: Afghanistan’s massive, energetic youth population. Three-quarters of Afghans are under the age of 35, and although this generation has known only war and violence their whole lives, they are not cynical and pessimistic. Rather, they are determined to break with the past and change Afghanistan’s story. They are educated, ambitious, and they want peace and prosperity for themselves and their families. In business, education, government, civil society, and culture, they are pushing boundaries of “what is” and leading us forward to “what can be.” Afghanistan has only just started its transformation. The world should not doubt that we are determined to finish it.
Topic:
Communications, Fragile/Failed State, Governance, Democracy, and Modernization
Political Geography:
Afghanistan, United States, and Middle East

35. IN3 - Incubating a New Spain through the Promotion of Entrepreneurship

Author:
James Costos
Publication Date:
09-2015
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
Helping entrepreneurs grow their businesses and achieve their full potential is in the interest of anyone who wants to foster prosperity worldwide—that’s why it’s an Obama administration priority. Growth anywhere does some good everywhere, and the fact is that entrepreneurs create jobs and drive economic growth both at home and abroad. In the United States, 40 percent of our $17 trillion economy is generated by companies that did not even exist 20 years ago. Two-thirds of our 65 months of consecutive job growth is driven by small businesses. The owners of those businesses—28 million and growing—employ over half of America’s workforce. As our missions work to expand the global economic recovery, one of the most effective tools we have at our disposal is the promotion of entrepreneurship—a quintessential American value. By deepening the connections between the entrepreneurial ecosystems of the United States and our partners overseas, we can grow our economies, create jobs, and support businesses that will have lasting impact and create prosperity. The good news is that this is easy to do, because the world is more interconnected than ever before. We benefit from unprecedented opportunities to help entrepreneurs access the capital, resources, and networks they need to succeed. We also have the strong support and leader­ship of President Obama, who is personally committed to promoting entrepreneurship worldwide. Spain is a country with a strong and growing entrepreneurial spirit, a plethora of talent, and solid business networks. Although it is starting to emerge from economic crisis, there is still much work to be done to ensure Spain’s continued recovery. The United States Mission is doing its part to consolidate the country’s economic progress by helping a new generation of entrepreneurs achieve their full potential, and generate jobs and eco­nomic growth. We have established a strong partnership with TeamLabs, an organization that teaches the concept of entrepreneurship and engages with thousands of high school students across all regions of Spain. We have produced animated videos for youth called You®Company which tell real life stories of Spanish and US entrepreneurs while exploring the values of motivation, innovation, corporate social responsibility, failure, and critical thinking. We have also organized an Alumni Mentoring Program that we use to link up business leaders, prominent entrepreneurs, and alumni of United States Embassy exchange programs to coach aspiring entrepreneurs and help them build their network of contacts. This past June, we took our entrepreneurship programs to a new level with the launch of IN3 (IN-cubed)—Innovators, Investors, and Institutions—in partnership with Google and Chamberi Valley, a Spanish entrepreneurship association. Aimed at promoting entre­preneur­ship and investment in Spain, IN3 was the first community event hosted at Campus Madrid, one of only a handful of Google spaces around the world where entrepre­neurs can learn, connect, and build companies that will change the world. In August 2015, the International Monetary Fund released a report stating that Spain has more obstacles to entrepreneurship than any other European country. IN3 directly addressed these challenges by bringing together Spanish and American innovators, investors, and institutions to discuss common challenges and solutions for scaling-up interna­tional companies. The event provided Spanish entrepreneurs the opportunity to hear from leading US counterparts and tech investors on how to overcome institutional and investment challenges that inhibit business growth. It also offered US entrepreneurs the chance to explore areas of potential collaboration with their Spanish counterparts and learn from their experiences expanding into other European and Latin American markets. It provided a forum where entrepreneurs and policymakers exchanged ideas on the best ways to promote the creation of new businesses and help successful companies grow. Finally, it allowed US and Spanish innovators the opportunity to discuss their experiences with senior Spanish government officials. Through these interactions, IN3 helped to equip entrepre­neurs with the tools they need to overcome the challenges of expanding their businesses—from finance, to mentorship, to regulations. I was honored to be joined at IN3 by the Administrator of the United States Small Business Administration Maria Contreras-Sweet, Google Executive Chairman Eric Schmidt, His Majesty King Felipe VI of Spain, and leaders from the Spanish government. With their support, we elevated the importance of entrepreneurship and the crucial role entrepreneurs play in driving growth and creating jobs in Spain. Our message reached an audience of 53 million people in Spain through local media exposure, another 3.25 million on Twitter, and became a top-trending topic on US social media. Not only did the conference promote entrepreneurship and bilateral investment opportunities to a diverse audience, but IN3 generated real investment and new business growth for Spanish and US firms. For example, Opinno, the consulting and events firm that produced IN3, established new ties with US design thinking firms and academic institutions and plans to partner with these organizations to propel their international expansion. Several new investments were made in small and medium-sized Spanish companies, totaling hundreds of thousands of dollars, and the Embassy continues to hear of additional business sparked by the conference.
Topic:
Economics, Entrepreneurship, Recovery, and IMF
Political Geography:
United States, Europe, Spain, and North America

36. Engaging the Swiss on Apprenticeships: Economic Diplomacy with Results Back Home

Author:
Susan G. LeVine
Publication Date:
09-2015
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
One of the core priorities for the State Department and for the Obama administration overall is shared prosperity because, as Secretary Kerry frequently points out, “Economic policy is foreign policy.” The United States firmly believes that, by growing bilateral economic ties, the United States as well as the host country will prosper. The metrics around our economic relationship with Switzerland are a perfect example of that: Switzerland is one of the top ten foreign direct investors in the United States and number one in research and development; the United States has been the largest growth market for Swiss exports over the past five years; and Swiss companies generate almost half a million jobs in the United States—really great jobs with an average salary of $100,000 per year. With those ties in mind, I set out to meet with Swiss companies of all kinds to understand how they do business in Switzerland and how to deepen their investment in the United States. What I learned in the course of that exploration will, I believe, profoundly and positively affect both countries economically, and also have a positive effect on the world.
Topic:
Foreign Policy, Diplomacy, Economics, Economic Cooperation, and Job Creation
Political Geography:
United States, Europe, Switzerland, and North America