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1. Digitizing Services: What Stays Where and Why

Author:
Rafiq Dossani and Martin Kenney
Publication Date:
06-2006
Content Type:
Working Paper
Institution:
Berkeley Roundtable on the International Economy
Abstract:
The spatial extension and deepening of capitalism has been a topic of interest to geographers, other social scientists, and activists since, at least, Lenin. This topic has reappeared on the public agenda recently under the rubric of “globalization.” Once again, the spatial redistribution of economic activities is sparking enormous controversy and opinions from nearly every philosophical position. This paper considers two dimensions of this enormous topic and argues that neither dimension has received sufficient attention from geographers. The first dimension is the role of technological advancement in transportation and communication technologies in a capitalist system. The second dimension is the development of a global division of labor in service provision.
Topic:
Emerging Markets, Globalization, and International Political Economy

2. The Next Wave of Globalization? Exploring the Relocation of Service Provision to India

Author:
Rafiq Dossani and Martin Kenney
Publication Date:
09-2004
Content Type:
Working Paper
Institution:
Berkeley Roundtable on the International Economy
Abstract:
The rapid increase in the ability and desire of multinational corporations to offshore services or, what are commonly termed “business processes” to developing nations is becoming a significant international development issue. This paper utilizes a case study of India, the largest recipient of offshored services, to explain the dynamics of offshoring from the perspective of the firm and the recipient nation. The explosion of offshoring is placed within a historical context. The technologies enabling offshoring and the corporate environment are discussed. Finally, the organizational forms involved in offshoring are discussed. The conclusion considers the implications of the offshoring of services for developed and developing nations and possible policy initiatives for developing nations interested in the possibility of entering the ITES sector.
Topic:
Development, Globalization, International Trade and Finance, and Science and Technology
Political Geography:
South Asia and India

3. Went for Cost, Stayed for Quality?: Moving the Back Office to India

Author:
Rafiq Dossani and Martin Kenney
Publication Date:
11-2003
Content Type:
Working Paper
Institution:
Walter H. Shorenstein Asia-Pacific Research Center
Abstract:
Will the next great wave of globalization come in services? Increasingly, components of back-office services, such as payroll and order fulfillment, and some front-office services, such as customer care, are being relocated from the United States and other developed countries to English-speaking, developing nations—especially India, but also other nations, such as the Philippines. Though moving service activities offshore is not entirely new, the pace has quickened of late. The acceleration of this business process offshoring (BPO) is intertwined, though not synonymous, with another phenomenon, namely an increasing willingness by firms to outsource what formerly were considered core activities. It is significant that a substantial number of service activities might move offshore, because it was once thought that service jobs were the future growth area for developed country economies. Manufacturing, by contrast, would relocate to lower labor cost regions offshore. Notably, the services commonly known as “business processes” (BPs) are among the fastest growing job categories in the United States (Goodman and Steadman 2002). Should these jobs begin to move offshore, a new tendency may be under way in the global economy that will be as or more important than the relocation of manufacturing offshore, and might necessitate a rethinking of government policies across a wide spectrum.
Topic:
International Relations and Globalization
Political Geography:
United States, India, Asia, and Philippines

4. Went for Cost, Stayed for Quality?: Moving the Back Office to India

Author:
Rafiq Dossani and Martin Kenney
Publication Date:
07-2003
Content Type:
Working Paper
Institution:
Berkeley Roundtable on the International Economy
Abstract:
Will the next great wave of globalization come in services? Increasingly, components of back-office services, such as payroll and order fulfillment, and some front-office services, such as customer care are being relocated from the U.S. and other developed countries to English-speaking, developing nations especially India, but also other nations such as the Phillipines. Though moving service activities offshore is not entirely new, the pace has of late quickened. The acceleration of this offshoring is intertwined, though not synonymous, with another phenomenon, namely an increasing willingness by firms to outsource what formerly were considered core activities. The importance of the fact that a substantial number of service activities might move offshore is that it was service jobs that were thought to be the future growth area for developed country economies as manufacturing relocated to lower labor cost regions offshore. This is especially important, because these services commonly known as "business processes" (BPs) are among the fastest growing job categories in the US (Goodman and Steadman 2002). Should these jobs begin to move offshore, a new tendency may be underway in the global economy that will be as important or more important than the relocation of manufacturing offshore, and might necessitate a rethinking of government policies across a wide spectrum.
Topic:
Economics, Globalization, and Industrial Policy
Political Geography:
United States, South Asia, and India