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1. Quantifying the Size and Development of the Shadow Economy in Swaziland

Author:
Eswatini Economic Policy Analysis and Research Centre
Publication Date:
03-2019
Content Type:
Policy Brief
Institution:
Eswatini Economic Policy Analysis and Research Centre (ESEPARC)
Abstract:
The size of the shadow economy has been declining at a slow rate over the past 16 years in Swaziland. The size of the shadow economy was found to be 37.4 % in 2016. This was equivalent to E20.5 billion of the Gross Domestic Product (GDP) in 2016. The key drives of the shadow economy in Swaziland were found to be the tax burden (direct and indirect taxation), self-employment, the importance of the agricultural sector and the institutional quality of governance institutions. For the country to fast tract its developmental agenda (Vision 2022), it is important for the country to enact policies that will harness and transition the shadow economy into the mainstream economy by targeting the drivers of the shadow economy locally.
Topic:
Development, Economics, Governance, and GDP
Political Geography:
Africa and Swaziland

2. Capacity profiling and needs assessment of the public service of Swaziland

Author:
Eswatini Economic Policy Analysis and Research Centre
Publication Date:
06-2019
Content Type:
Policy Brief
Institution:
Eswatini Economic Policy Analysis and Research Centre (ESEPARC)
Abstract:
Governments are constantly under pressure to improve public sector performance and at the same time restrain expenditure growth. Public sector organisations are responsible for providing the necessary public goods and services to the citizens, hence the administration of the public service is traditionally grounded in the achievement of efficiency in the work of its departments in pursuance of goals related to service provision (Manzoor 2014). Some scholars argue that the efficiency of the public sector is key to delivering a ‘smarter state’ capable not only of delivering more for less, but better public services, which requires an evidence-based understanding of what the public service has been able to deliver so far, the drivers of these outcomes and the different options available (Hawkins et al. 2016). Swaziland’s private sector, non-governmental organisations, and the public feel that while the country’s public service is evolving, it is still grappling with finding an ideal management style that will ensure better service provision, but in the process of evolution, service delivery of public goods remains compromised, hence customer satisfaction is low. So what can be done to improve the efficiency and performance of the public service? Analysts argue that implementing e-governance has brought unprecedented efficiencies in the work of government to serve citizens (Manzoor 2014). To achieve this and more, governments are widening their base of development partners who can assist in capacity building for civil servants, and funding for the implementation of its programmes.
Topic:
Development, Governance, Public Sector, and Public Service
Political Geography:
Africa and Swaziland

3. 2016 Public Service Customer Satisfaction Parid Assessment Report for the Kingdom of Swaziland

Author:
Eswatini Economic Policy Analysis and Research Centre
Publication Date:
09-2017
Content Type:
Special Report
Institution:
Eswatini Economic Policy Analysis and Research Centre (ESEPARC)
Abstract:
The key objective of providing government services to the citizens is to improve their quality of life and therefore citizens are better positioned to provide feedback on whether government services satisfied their needs. The Ministry of Tinkhundla Administration and Development (MTAD) is an institution established in 2009, mandated with the responsibility of improving efficiency and effectiveness of government service delivery at regional level in Swaziland. The Decentralization Policy of 2006 provides for directives to government and all its agencies to ensure that people access services closer to where they live and that administrative institutions at community level have the requisite capacity to deliver such services, woven together by a combination of cohesive Swazi traditional systems and contemporary modern administrative and governance systems. Against this background, it was deemed important for MTAD to undertake the 2016 Public Service Customer Satisfaction Survey in order to provide a tool for assessing government Ministries that provide public services to citizens. Measuring the satisfaction levels of public service customers is a crucial tool in the determination of the outcome and impact of public service delivery programmes. The systematic customer satisfaction survey was conducted to assess opinions and perceptions of citizens on selected services offered by the government. This survey demonstrated government’s commitment to improving public services through the engagement of citizens at all levels of service delivery.
Topic:
Development, Governance, Public Opinion, and Leadership
Political Geography:
Africa and Swaziland