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Begin New Search Topic Public Service Author Daniel Armah-Attoh

1. Access to Justice and Public Services: Experiences of Medium, Small and Micro Enterprises (MSMEs) in Ghana

Author:
Marvis Zupork Dome and Daniel Armah-Attoh
Publication Date:
05-2022
Content Type:
Research Paper
Institution:
Ghana Center for Democratic Development
Abstract:
This study undertaken by CDD-Ghana with support from GIZ, sought to understand and document Micro, Small and Medium Enterprises (MSMEs) in Ghana’s challenges in accessing justice and other public services. The study sought to unearth MSMEs, particularly those owned by women, to be able to proffer appropriate policy recommendations to improve MSMEs access to justice, rule of law and service delivery. The research team adopted both qualitative and quantitative research approaches. A survey was conducted with 780 MSMEs in three regions (Greater Accra, Ashanti and Northern Regions) across three geographical zones and a total of 40 in-depth interviews with policy makers, policy support/implementing units and service providers.
Topic:
Women, Business, Services, Justice, and Public Service
Political Geography:
Africa and Ghana

2. Access to Justice and Public Services

Author:
Marvis Zupork Dome and Daniel Armah-Attoh
Publication Date:
11-2021
Content Type:
Research Paper
Institution:
Ghana Center for Democratic Development
Abstract:
Micro, small, and Medium Enterprises (MSMEs), defined as enterprises that employ as few as one employee (micro, 1-5) to as many as 100 employees (medium, 31-100), occupy a dominant role in Ghana’s economy. They constitute 99.8% of enterprises in the economy, account for at least 70% of Ghana’s GDP, and create about 81% of the new jobs. Despite its immense contribution and potential, the MSMEs sector in Ghana faces manifold problems. Previous studies have documented challenges that stymie the growth and survival of MSMEs however, the unique or special challenges, experiences, and concerns of MSMEs, particularly, those in the “micro” and “small” subsectors, in relation to public authorities, especially the regulatory and judicial authorities of the state, have not been studied or properly documented to inform policy toward these subsectors. This study undertaken by CDD-Ghana with support from Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, sought to understand and document Micro, Small and Medium Enterprises (MSMEs) in Ghana’s challenges in accessing justice and other public services. The study sought to unearth MSMEs, particularly those owned by women, to be able to proffer appropriate policy recommendations to improve MSMEs access to justice, rule of law and service delivery. The research team adopted both qualitative and quantitative research approaches. A survey was conducted with 780 MSMEs in three regions (Greater Accra, Ashanti and Northern Regions) across three geographical zones and a total of 40 in-depth interviews with policy makers, policy support/implementing units and service providers.
Topic:
Economy, Business, Justice, and Public Service
Political Geography:
Africa and Ghana

3. The quality of public services: An intrinsic factor in Ghanaian evaluations of government performance

Author:
Daniel Armah-Attoh
Publication Date:
07-2015
Content Type:
Policy Brief
Institution:
Afrobarometer
Abstract:
The provision of public goods and services is an important aspect of socioeconomic development. Access to basic services such as clean water and sanitation, health care, schooling, and transportation enhances citizens’ well-being. Access to roads and telecommunications systems lowers transaction costs, leading to improvements in trade and economic activities (Xu, 2013). In spite of the importance of public services to individuals and nations, the World Bank’s World Development Report (2004) found large variations in the quality and quantity of public goods and services across developing countries and within countries. In most African countries, including Ghana, providing public services is a huge challenge for the state, which is traditionally seen as solely responsible for the production and distribution of these services. In practice, given scarce resources and management challenges, the state alone often cannot provide these services at levels that match rapid population growth, development, and urbanization. In Ghana, attempts at adopting a public-private partnership approach for the delivery of some public services has met with apprehension by citizens who fear the consequences of profit-seeking private-sector entities producing or distributing these essential public goods. With the government left to play the primary provider role, citizens continue to have difficulties accessing vital public services because of a lack of service facilities or inadequate service quantity or quality. Quality has been an important focus of management models used by service providers in developed countries since the 1980s. Notable among these are the total quality management (TQM) and new public management (NPM) approaches (Mwita, 2000). These consumer-oriented models approach public service quality from the perspectives of the technical professional, the manager, and the client (Ovretveit, 1992; Curry & Herbert, 1998; Kadir, Abdullah, & Agus, 2000). Similarly, Joss & Kogan (1995) distinguish among technical, systemic, and generic (or interpersonal) aspects of quality, while Grönroos (1982) distinguishes technical from functional quality, the latter having to do with the way services are offered and received. Underlying these approaches is the idea that an essential part of public service quality is clients' evaluation of the level of service received, which is often founded on perceptions formed during service encounters (Parasuraman, Zeithaml, & Berry, 1988; Bitner, Booms, & Tetreault, 1990; Johnston, 1995). Recent Afrobarometer survey data from Ghana shows widespread public dissatisfaction with public services. The survey did not ask specifically about service quality, but analysis of the data points to the importance of service quality in citizens’ negative evaluations of government service delivery performance. This paper examines the hypothesis that the quality of public services is an intrinsic factor – and therefore an important indicator to monitor – in Ghanaians’ assessment of government service-delivery performance.
Topic:
Infrastructure, Governance, Leadership, Social Services, and Public Service
Political Geography:
Africa and Ghana