1. Understanding the Onboarding Challenges in Digital Financial Services: A Qualitative Exploration
- Author:
- Faruq Hossain, Jumana Asrar, Aishwarya Sanjukta Roy Proma, and Shahaduz Zaman
- Publication Date:
- 06-2024
- Content Type:
- Working Paper
- Institution:
- BRAC Institute of Governance and Development (BIGD), Brac University
- Abstract:
- In Bangladesh’s financial landscape, digital financial service (DFS) has emerged as a transformative force, bringing the unbanked population into the formal financial system. The growth of DFS across the country has significantly increased the number of registered accounts. Despite this progress, many individuals, especially marginalized groups like women, remain inactive and passive users. As a result, a significant portion of the population cannot avail themselves of the full potential of technology-driven financial services. This paper examines the nuances of DFS adoption and usage in Bangladesh, with a focus on sociocultural factors.
- Topic:
- Women, Marginalization, Banking, and Digital Finance
- Political Geography:
- Global Focus