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1. The Art of Diplomacy

Author:
Bruce A. Heyman
Publication Date:
03-2019
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
Seeing the words “U.S.-Canada Trade War” in headlines is hard to imagine in any year, but to see them in 2018 was jarring. How is it possible that best friends and neighbors who have had the most successful trading relationship in the world now could have an association characterized by the word war? This is hard enough for the average American or Canadian to conceive of, but it was particularly hard for me to do so, as the U.S. Ambassador to Canada until January 20, 2017. When I left Ottawa, I was confident that the U.S.-Canada relationship was strong—indeed, perhaps never stronger. In March 2016, we had a state dinner in Washington for Prime Minister Justin Trudeau, the first in nearly 20 years. Then-President Barack Obama later repaid the favor and addressed the Canadian Parliament for the first time in more than 20 years. Our two-way trading relationship was valued at a huge $670 billion per year, and while no longer our largest, it was the most balanced, with the United States having a slight but rare trade surplus in goods and services. Through an integrated supply chain, our companies and citizens worked together. On average more than 400,000 people legally crossed our 5,525-mile non-militarized border daily for work and tourism. But the U.S.-Canada relationship was and is much larger than trade. Canadian and American troops have fought and died together from the beaches of Normandy to the mountains of Afghanistan, and our countries are founding members of the North Atlantic Treaty Organization (NATO). The North American Aerospace Defense Command (NORAD)—a unique Canadian-American partnership—patrols the skies above our shared continent. Our intelligence and law enforcement agencies constantly exchange information on threats from terrorism, nuclear proliferation, espionage and complex crimes. Our two countries work together to protect the environment and provide stewardship of the magnificent Great Lakes, where cities such as Toronto and my own Chicago are located. This dense web of mutually beneficial cooperation is based on a shared set of values. Both our countries settled the vast North American continent, providing undreamt-of opportunities to millions of immigrants. Both our countries have an abiding commitment to democracy and the rule of law, and when we fall short, we make the needed changes. Beyond our countries’ being next-door neighbors, the largest number of Americans living abroad live in Canada and the largest number of Canadians living abroad live in the U.S. We are best friends, but more important, we are family.
Topic:
Diplomacy, Regional Cooperation, Culture, Trade Wars, and Trade
Political Geography:
United States, Canada, and North America

2. Addressing Controversial Topics in Public Diplomacy

Author:
Shanna Dietz Surendra
Publication Date:
03-2018
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
In my previous assignment in London, the U.S. Ambassador was so committed to public engagement that he reached as many as 30,000 students in 260 schools over the course of his three-and-a-half-year tenure. Through his outreach, he made a number of observations about British public opinion toward the United States, and he noted that there was one controversial question that emerged again and again when he met with the general public: Why is the American public so fixated on guns? It was evident that the British public struggled to understand this phenomenon and saw it as a major cultural and political difference between our two countries. Students in particular wanted an explanation for gun violence in the United States, and the topic stood as a hurdle in moving on to other positive areas of discussion. The Ambassador understood that if our embassy didn’t address the topic head on, the U.S. government’s overall credibility would be significantly hindered. And so, although he admitted he did not have “answers,” he tried his best to provide a historical, socio-cultural explanation for this vast dissimilarity between our two countries. Audience members may not have been convinced that his explanation was accurate. They may not have believed his statistics, and they might have thought he was trying to justify the unjustifiable. However, addressing the topic head-on allowed the discussion to move forward. His willingness to directly answer tough questions especially disarmed students of their “gotcha” questions, thereby creating space and time for other foreign policy-related questions. Most important, his honesty enhanced our embassy’s overall credibility and made the relationship—whether between audience and speaker or between our two countries’ publics—more open and more authentic. Addressing difficult topics directly and honestly is not always easy in public diplomacy. Foreign Service Officers are often nervous about deviating from official talking points and saying the “wrong thing” that could garner negative attention for their U.S. Embassy, the U.S. government, or—perhaps most terrifying—for the officers themselves. But in my modest nine years as a U.S. diplomat, I have seen colleagues deftly maneuver contentious topics, and their honesty and courage lays the foundation upon which U.S. foreign relations are built and sustained. Below, I summarize a handful of approaches I have observed as useful in addressing the most controversial topics.
Topic:
Diplomacy, Culture, and Domestic politics
Political Geography:
Global Focus

3. Morocco's Return to the African Union: Strengthening the Continent's Future

Author:
Edward M. Gabriel
Publication Date:
03-2017
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
From a strategic perspective, Morocco’s decision to join the African Union (AU) 33 years after quitting the bloc illustrates King Mohammed VI’s vision of his country’s role on the continent as a platform for regional economic, political and security cooperation. It followed almost two decades of personal diplomatic efforts by the king to further Morocco’s goal of supporting greater regional and continen­tal stability through common economic and political interests. Although some observers in the United States may have been surprised, the move—announced by King Mohammed VI in the summer of 2016—is a natural next step in his South-South economic diplomacy. Because of that diplomacy, at the African Heads of State Summit in Addis Ababa this past January, Morocco not only gained admission to the African Union, but it did so with the support of an overwhelming majority—39 of 54— member states. Morocco’s desire to play a stronger leadership role is seen by the king as rooted in the country’s historic ties throughout the region, as well as its long-standing outreach to build ties beyond its existing network in francophone and African countries on the Atlantic. For him, the move has a cultural and economic logic, as well as a strategic one. The AU decision also comes at a time when the United States is, according to various news reports, considering repositioning North African countries (except Egypt), as part of the Africa division at the National Security Council and the Africa bureau of the State Department, rather than as part of the Middle East departments. In the Near Eastern Affairs bureau, Morocco policy was not a high priority, mainly because it was a non-problem in a very troubled region. With the new configuration, I hope attention to Morocco will better reflect its role as one of Africa’s top economic and security power­houses, with one of the continent’s most democratic governance structures and most liberal economies, as well as its potential position as the preferred economic gateway to Africa for the United States and other world powers. This could have a profound impact on Morocco’s importance to U.S. policy and raise the value of our longstanding partnership with this key African nation.
Topic:
Security, Regional Cooperation, Culture, and African Union
Political Geography:
Africa, North Africa, and Morocco

4. Investing in Iraq's Cultural Heritage

Author:
Angle Smith
Publication Date:
09-2017
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
As Acting Public Affairs Officer in Erbil in 2016, I had the privilege of working with the Iraqi Institute for the Conservation of Antiquities and Heritage (IICAH), the only pan-Iraqi organization located in the Iraqi Kurdistan region. IICAH was originally established with U.S. Department of State funding, and it has since become a regional leader for training cultural heritage specialists. Also with State Department funding, the Smithsonian Institution and the University of Delaware work to train Iraqis in the skills needed to preserve, protect and recover cultural heritage in Iraq, namely “the stabilization, rescue and recovery” of Iraq’s cultural legacy. This mission takes on an even greater importance in times of crisis, when cultural heritage is under threat of annihilation, and IICAH’s role has never been more significant than now, as those it has trained are well placed to preserve and restore sites and artifacts damaged or de­stroyed by ISIS. What is cultural heritage really? There are generally considered to be two categories—tangible and intangible. Tangible heritage includes things such as structures, ruins, handicrafts and landscapes. Intangible heritage includes nonmaterial things such as arts that are communicated through oral traditions. In The Past Is a Foreign Country, David Lowenthal writes that preserved objects also validate memories. While digital acquisition techniques can provide precise visual models of an object’s shape and appearance, it is the actuality of the object, as opposed to a reproduction, that draws people in and gives them a literal way of touching the past.
Topic:
United Nations, Culture, Heritage, and UNESCO
Political Geography:
Iraq and Middle East

5. Sports Diplomacy: Dispelling Myths and Building Bridges in an Age of Disinformation

Author:
Elise Crane
Publication Date:
09-2017
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
Russia’s forays into hybrid warfare have elevated disinformation to a critical foreign policy concern. Technological innovations such as bots and trolls enable the Kremlin to target Europeans with falsehoods intended to undermine citizens’ faith in their own leaders and institutions. In doing so, the Kremlin is attempting to erode the backbone of transatlantic unity and discredit the basic organizing principles of post-Cold War Europe. As the public diplomacy desk officer for Ukraine, Moldova and Belarus, I have worked with interagency teams to coordinate a whole-of-government approach to addressing disinformation across Europe. This experience sug­gests that as we work to formulate a cohesive response, we should capitalize on new tech­nology and also preserve such classic public diplomacy programs as people-to-people exchanges. Sports diplomacy exchanges are a particularly powerful tool to correct false nar­ratives, promote open societies and build lasting ties in even the most difficult contexts.
Topic:
Foreign Policy, Culture, Sports, and Cultural Diplomacy
Political Geography:
Global Focus

6. A Case for Intercultural Communication Training

Author:
Jason Frohnmayer
Publication Date:
09-2017
Content Type:
Journal Article
Journal:
The Ambassador's Review
Institution:
Council of American Ambassadors
Abstract:
It is a heck of a time to be an American diplomat. The work of diplomacy is never boring, but recently it seems like we can barely make it through a cup of coffee before someone calls a meeting to deal with an issue no one has ever faced. Public Diplomacy officers have it particularly hard as we endeavor to explain the United States’ position on issues and work to strengthen people-to-people relationships with those of other countries. The State Department’s diplomatic training center, the Foreign Service Institute (FSI), was created with an understanding of the importance of developing intercultural communication skills. This article advocates for an even greater emphasis on this critical training as FSI examines its curriculum. Out of all five cones of Foreign Service Officer Generalists, Public Diplomacy (PD) officers are called upon most often to interact with people of another culture. The heart of our work is building cross-cultural relationships. Success requires a high level of in­ter­cultural communication competence (ICC). FSI offers several distance-learning courses on cross-cultural communication, including “Communicating Across Cultures” and “Culture and Its Effect on Communication,” as well as offering training on considera­tion of foreign audiences, which is a component of cultural affairs tradecraft required for Cultural Affairs Officers. If PD officers are going to build relationships with skeptical foreign audiences, they should be armed with the best tools, which should include a dedicated focus on intercultural communication theories.
Topic:
Diplomacy, Communications, Culture, and Military Affairs
Political Geography:
United States and North America