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1. What Japanese Tourism Amenities are Influenced in Terms of Affecting Inbound Tourist Demand?

Author:
Yoko Konishi and Takashi Saito
Publication Date:
08-2023
Content Type:
Working Paper
Institution:
Economic Research Institute for ASEAN and East Asia (ERIA)
Abstract:
Since 2012, the number of inbound tourists to Japan has increased every year, and new records of tourism-related economic indicators are being updated. On the other hand, the sudden inbound boom has led to a concentration of travel destinations, and over-tourism has become a problem. In this paper, we first statistically observe the concentration of tourists by accommodation type for each country of origin. Second, by identifying tourism amenities that contribute to inbound demand, we gain the knowledge necessary to shift demand from facilities with a high concentration of inbound tourists to facilities with lower occupancy. For the analysis, we utilised establishment data from the Online Travel Agency ‘Accommodation Travel Statistics Survey’ and data on tourism resources by region. The results show that the number of rooms, average price, membership of the hotel in a chain, internet availability, room type, number of World Heritage sites, and number of direct flights positively affect inbound demand. In particular, for ryokan (Japanese-style inns) with low occupancy rates and inbound guest ratios, their independence, internet availability, Western-style room availability, number of World Heritage sites, and hot spring facilities are effective in capturing demand.
Topic:
Economics, Tourism, Hospitality, and Travel
Political Geography:
Japan and Asia

2. Hypocritical Inhospitality: The Global Refugee Crisis in the Light of History

Author:
Luke Glanville
Publication Date:
03-2020
Content Type:
Journal Article
Abstract:
Political authorities often claim that states have an absolute right to decide for themselves who enters their territory and the conditions on which they enter by mere virtue of their sovereignty. In 2018, for example, the then U.S. ambassador to the United Nations, Nikki Haley, responded to the UN’s criticism of the Donald Trump administration’s practice of separating children from parents entering the United States without documentation, including those claiming asylum, with a typical appeal to sovereign prerogative: “We will remain a generous country, but we are also a sovereign country, with laws that decide how to best control our borders and protect our people. Neither the United Nations nor anyone else will dictate how the United States upholds its borders.”1 A brief glance at the history of sovereignty, however, reminds us of two crucial things. First, sovereignty is socially constructed, and its meaning and implications have changed and continue to change over time. Sovereignty need not entail, and historically has not entailed, an absolute right to regulate the movement of people in and out of one’s territory.2 Second, we are reminded of the deep and problematic ties between the history of sovereignty’s construction and the history of the European colonial project.3 Sovereignty was for a long time considered a privilege enjoyed only by Europeans and those non-Europeans whom Europeans deigned to acknowledge as civilized members of the “family of nations.” It was not until the second half of the twentieth century that Europe’s widespread empires were finally dismantled, self-government was granted to formerly colonized peoples, and the institution of the territorially bounded sovereign state spread across the globe. More than that, for centuries, the wealth of Europe’s sovereign powers was augmented, and the territories of their soon-to-be-sovereign settler colonies beyond Europe were acquired by means of violent conquest, subjection, enslavement, displacement, and, often, slaughter of nonsovereign indigenous peoples. The powerful once demanded hospitality from the vulnerable. They now deny it to them. That much is well known. What is less well known is that one justification that European imperial powers offered for the violent subjection of nonsovereign non-Europeans, at least for a time, was indigenous peoples’ violation of a supposedly natural and enforceable duty of hospitality. Today, many of these same powers—including European Union member states and former settler colonies, such as the United States and Australia—work tirelessly and expend billions of dollars to resist granting hospitality to forcibly displaced people seeking asylum at their borders or waiting in refugee camps and urban centers in developing regions of the world. The powerful once demanded hospitality from the vulnerable. They now deny it to them. This essay examines the hypocritical inhospitality of these wealthy and powerful states in four stages. I first outline how the notion of a duty of hospitality was deployed as a justification for European colonialism. Second, I contrast this historical demand for hospitality with the denial of hospitality by former colonial powers today, noting that they legitimate this denial by again imposing an expectation of hospitality on others. Third, I consider the justified limits to the duty of hospitality, explaining how Immanuel Kant and others usefully sought a formulation of the duty that would protect the vulnerable from the predations of powerful intruders while still requiring the powerful to provide relief to the displaced vulnerable. And fourth, I argue, given that certain states accrued vast wealth and territory from the European colonial project, which they justified in part by appeals to a duty of hospitality, these states are bound now to extend hospitality to vulnerable outsiders not simply as a matter of charity or even reciprocity, but as justice and restitution for grave historical wrongs.
Topic:
Refugee Crisis, Colonialism, Humanitarian Crisis, and Hospitality
Political Geography:
Global Focus

3. Jobs’ Amenability to Working from Home: Evidence from Skills Surveys for 53 Countries

Author:
Maho Hatayama, Mariana Viollaz, and Hernan Winkler
Publication Date:
05-2020
Content Type:
Working Paper
Institution:
Center for Distributive, Labor and Social Studies (CEDLAS)
Abstract:
The spread of COVID-19 and implementation of “social distancing” policies around the world have raised the question of how many jobs can be done at home. This paper uses skills surveys from 53 countries at varying levels of economic development to estimate jobs’ amenability to working from home. The paper considers jobs’ characteristics and uses internet access at home as an important determinant of working from home. The findings indicate that the amenability of jobs to working from home increases with the level of economic development of the country. This is driven by jobs in poor countries being more intensive in physical/manual tasks, using less information and communications technology, and having poorer internet connectivity at home. Women, college graduates, and salaried and formal workers have jobs that are more amenable to working from home than the average worker. The opposite holds for workers in hotels and restaurants, construction, agriculture, and commerce. The paper finds that the crisis may exacerbate inequities between and within countries. It also finds that occupations explain less than half of the variability in the working-from-home indexes within countries, which highlights the importance of using individual-level data to assess jobs’ amenability to working from home.
Topic:
Employment, Pandemic, Job Creation, COVID-19, and Hospitality
Political Geography:
Global Focus

4. BEST Corp: Quality Training for Quality Jobs

Author:
Jenny Weissbourd
Publication Date:
07-2018
Content Type:
Working Paper
Institution:
Aspen Institute
Abstract:
Hospitality ranks among America’s fastest-growing sectors, but millions of hotel workers are not reaping the rewards. Boston Education, Skills & Training (BEST) Corp. is solving this problem by providing best-in-class training that prepares workers to excel and engages hotels in discussions about the value of training. BEST was founded in 2004 as a nonprofit workforce development program focused on helping individuals develop skills and find good jobs in Boston’s hospitality industry. BEST serves nearly 500 job seekers and hotel workers each year, with training in English, computer skills, culinary skills, and industry-specific certifications like food safety. Through career coaching BEST helps participants secure quality jobs and provides hotels with the skilled talent to thrive in an increasingly competitive industry. As the third prong of a productive labor-management partnership, BEST works closely with Local 26, the hospitality worker’s union, and its high road hotel employers. These 35 hotels pay a starting hourly wage as high as $21.43 to BEST graduates, and provide a generous benefits package, which includes career advancement training through BEST. BEST’s model programs benefit workers, hotels, and Boston’s regional economy by placing engaged employees in stable jobs. BEST reaches the working poor – particularly immigrants and people of color – and provides them with the opportunity to obtain a quality job and enter the middle class. Hotel partners report that BEST-trained workers bring the critical thinking skills and cultural competency to perform better with decreased turnover, contributing to stronger financial performance. The Aspen Institute’s interview with Alex Pratt, Area Director of Human Resources at Omni Hotels & Resorts, speaks to BEST’s vital role in preparing top talent and enabling operational excellence.
Topic:
Training, Job Creation, Labor Market, and Hospitality
Political Geography:
United States of America and North America

5. Competing on Service: The Case for Good Jobs at the Omni Hotel

Author:
Jenny Weissbourd
Publication Date:
07-2018
Content Type:
Working Paper
Institution:
Aspen Institute
Abstract:
In Boston’s increasingly competitive hotel industry, what does it take to stay on top? The Omni Parker House, America’s longest continuously operating hotel – and proud originator of the Boston cream pie – earns its four-star Trip Advisor rating by investing in its most important asset: its people. The first step is meeting basic employee needs through generous wages and full benefits. But the key to the Omni’s exceptional customer service lies in recruitment, training, and performance management systems that empower frontline staff to make decisions, solve problems, and advance to management roles. The Aspen Institute recently spoke with Alex Pratt, Area Director of Human Resources at Omni Hotels & Resorts, a chain of 53 hotels that includes Boston’s Omni Parker House. Alex brings more than 25 years of experience in hospitality, and has achieved industry-leading retention and high employee satisfaction at the Parker House. Alex is quick to credit partners for the Parker House’s success. He works closely with Local 26, the hospitality worker’s union, and with Boston Education, Skills & Training (BEST) Corp, a model workforce training organization also profiled by the Aspen Institute. BEST provides high road hotels like the Omni with skilled talent. BEST graduates excel in quality jobs where they have the autonomy to shine. In 2021, the Omni will open its second Boston hotel, a 1,054-room property in the Seaport district. One secret to winning the city’s competitive bidding process was a first-of-its kind proposal for an onsite BEST training center where current and prospective employees will develop exceptional hospitality skills. We spoke with Alex to learn more about how the Omni’s innovative people practices and partnerships are delivering winning outcomes for frontline workers, guests, and the hotel’s bottom line.
Topic:
Employment, Job Creation, Labor Market, Hospitality, and Customer Service
Political Geography:
United States of America, North America, Boston, and Massachusetts