81. A Case for Intercultural Communication Training
- Author:
- Jason Frohnmayer
- Publication Date:
- 09-2017
- Content Type:
- Journal Article
- Journal:
- The Ambassador's Review
- Institution:
- Council of American Ambassadors
- Abstract:
- It is a heck of a time to be an American diplomat. The work of diplomacy is never boring, but recently it seems like we can barely make it through a cup of coffee before someone calls a meeting to deal with an issue no one has ever faced. Public Diplomacy officers have it particularly hard as we endeavor to explain the United States’ position on issues and work to strengthen people-to-people relationships with those of other countries. The State Department’s diplomatic training center, the Foreign Service Institute (FSI), was created with an understanding of the importance of developing intercultural communication skills. This article advocates for an even greater emphasis on this critical training as FSI examines its curriculum. Out of all five cones of Foreign Service Officer Generalists, Public Diplomacy (PD) officers are called upon most often to interact with people of another culture. The heart of our work is building cross-cultural relationships. Success requires a high level of intercultural communication competence (ICC). FSI offers several distance-learning courses on cross-cultural communication, including “Communicating Across Cultures” and “Culture and Its Effect on Communication,” as well as offering training on consideration of foreign audiences, which is a component of cultural affairs tradecraft required for Cultural Affairs Officers. If PD officers are going to build relationships with skeptical foreign audiences, they should be armed with the best tools, which should include a dedicated focus on intercultural communication theories.
- Topic:
- Diplomacy, Communications, Culture, and Military Affairs
- Political Geography:
- United States and North America