1. Harnessing Digital Technology for Frontline Worker Mobility: Eat’n Park’s Partnered Approach
- Author:
- Vivian Vazquez, Jenny Weissbourd, and Amy Blair
- Publication Date:
- 08-2019
- Content Type:
- Working Paper
- Institution:
- Aspen Institute
- Abstract:
- Online upskilling programs have the potential to support continuous, lifelong learning that can help adults learn new skills and advance in a changing labor market. Yet the online learning landscape can be difficult to navigate. Many workers face challenges balancing digital courses with work and personal commitments, accessing and using technology, and determining which of the many available programs signal value to employers. Companies can play an important role in making online upskilling accessible and relevant to frontline workers. Our latest report documents one partnered approach to designing and piloting an online training program for incumbent workers, led by a food service company, a civic leadership organization, and a local university in Pittsburgh, Pennsylvania. It explores how Eat’n Park partnered with Robert Morris University and the Allegheny Conference on Community Development to design and deliver digital training to frontline Eat’n Park employees. Our profile shares findings from a pilot customer service training program, focusing on the experiences of workers who participated and their managers. It includes information on program content and design, and the business case for launching training. It also offers four key practices that workers noted were important to their motivation and ability to complete the program
- Topic:
- Science and Technology, Labor Issues, Retail, Digitalization, and Customer Service
- Political Geography:
- North America and United States of America