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11. What keeps cities in Asia and Africa from effective public service delivery?

Author:
Madeline Roth and Ammar A. Malik
Publication Date:
08-2016
Content Type:
Commentary and Analysis
Institution:
Urban Institute
Abstract:
Cities are widely regarded as engines of economic growth. Their ability to attract and retain talent and financial capital drives productivity and the well-being of societies. But cities across sub-Saharan Africa and Asia, two of the world’s most populous and rapidly urbanizing regions, are unable to provide basic services to most of their residents. Countries with greater levels of urbanization have traditionally enjoyed greater prosperity, but the rise of poor megacities in recent years has cast doubts on this relationship. By 2040, over half the world’s poor earning less than $1 per day are expected to live in cities. To realize their full economic potential, cities must offer quality public amenities, modern urban infrastructure, and widely accessible basic public services such as water and sanitation. What factors prevent cities from better serving residents? And what can city governments do improve the status quo?
Topic:
Infrastructure, Urbanization, Economic Growth, and Public Service
Political Geography:
Africa and Asia

12. The quality of public services: An intrinsic factor in Ghanaian evaluations of government performance

Author:
Daniel Armah-Attoh
Publication Date:
07-2015
Content Type:
Policy Brief
Institution:
Afrobarometer
Abstract:
The provision of public goods and services is an important aspect of socioeconomic development. Access to basic services such as clean water and sanitation, health care, schooling, and transportation enhances citizens’ well-being. Access to roads and telecommunications systems lowers transaction costs, leading to improvements in trade and economic activities (Xu, 2013). In spite of the importance of public services to individuals and nations, the World Bank’s World Development Report (2004) found large variations in the quality and quantity of public goods and services across developing countries and within countries. In most African countries, including Ghana, providing public services is a huge challenge for the state, which is traditionally seen as solely responsible for the production and distribution of these services. In practice, given scarce resources and management challenges, the state alone often cannot provide these services at levels that match rapid population growth, development, and urbanization. In Ghana, attempts at adopting a public-private partnership approach for the delivery of some public services has met with apprehension by citizens who fear the consequences of profit-seeking private-sector entities producing or distributing these essential public goods. With the government left to play the primary provider role, citizens continue to have difficulties accessing vital public services because of a lack of service facilities or inadequate service quantity or quality. Quality has been an important focus of management models used by service providers in developed countries since the 1980s. Notable among these are the total quality management (TQM) and new public management (NPM) approaches (Mwita, 2000). These consumer-oriented models approach public service quality from the perspectives of the technical professional, the manager, and the client (Ovretveit, 1992; Curry & Herbert, 1998; Kadir, Abdullah, & Agus, 2000). Similarly, Joss & Kogan (1995) distinguish among technical, systemic, and generic (or interpersonal) aspects of quality, while Grönroos (1982) distinguishes technical from functional quality, the latter having to do with the way services are offered and received. Underlying these approaches is the idea that an essential part of public service quality is clients' evaluation of the level of service received, which is often founded on perceptions formed during service encounters (Parasuraman, Zeithaml, & Berry, 1988; Bitner, Booms, & Tetreault, 1990; Johnston, 1995). Recent Afrobarometer survey data from Ghana shows widespread public dissatisfaction with public services. The survey did not ask specifically about service quality, but analysis of the data points to the importance of service quality in citizens’ negative evaluations of government service delivery performance. This paper examines the hypothesis that the quality of public services is an intrinsic factor – and therefore an important indicator to monitor – in Ghanaians’ assessment of government service-delivery performance.
Topic:
Infrastructure, Governance, Leadership, Social Services, and Public Service
Political Geography:
Africa and Ghana

13. On the Primacy of Weak Public Service Provision in rural Africa: Malians Redefine ‘State Breakdown’ Amidst 2012 Political Crisis

Author:
Jaimie Bleck and Kristin Michelitch
Publication Date:
03-2015
Content Type:
Working Paper
Institution:
Afrobarometer
Abstract:
In 2012, Mali faced a dual state breakdown disrupting nearly 20 years of democratization – a coup and a secessionist insurgency. This paper provides the perspectives of rural Malians living on the border of state- and rebel-controlled territory. Our main finding is that villagers defined “the crisis” as one of unmet need for public services and infrastructure. State breakdown matters less where the state is not present in the first place. Rather than the state, villagers were largely reliant on local traditional authorities. The salience of villagers’ concerns about public services and infrastructure, as well as general basic needs insecurity, are echoed in cross-national Afrobarometer data (2012-2013) on public service provision across rural and urban citizens. In nearly all sub-Saharan African countries, the urban-rural gap is large, absolute levels of rural provision are low, and countries are inconsistent in provision across indicators. We conclude by drawing implications of weak state public service and infrastructure provision for citizenship in rural areas.
Topic:
Fragile/Failed State, Governance, Social Services, Political Crisis, and Public Service
Political Geography:
Africa and Mali

14. The Face of African Infrastructure: Service Availability and Citizens’ Demands

Author:
Benjamin Leo, Robert Morello, and Vijaya Ramachandran
Publication Date:
02-2015
Content Type:
Working Paper
Institution:
Afrobarometer
Abstract:
The need for infrastructure improvements is a top-tier economic, political, and social issue in nearly every African country. Although the academic and policy literature is extensive in terms of estimating the impact of infrastructure deficits on economic and social indicators, very few studies have examined citizen demands for infrastructure. In this paper, we draw upon survey data to move beyond top-line estimates of national infrastructure access rates toward a more nuanced understanding of service availability and citizen demands at the regional, national, and sub-national levels. We find a predictable pattern of infrastructure services across income levels – lower-income countries have fewer services. The survey data also allows us to observe the sequencing of infrastructure services. On the demand side, survey respondents are most concerned with jobs and income-related issues, as well as with the availability of infrastructure, specifically transportation and sanitation. These priorities transcend demographic factors, including gender and location (urban/rural).
Topic:
Infrastructure, Social Services, Public Service, and Social Spending
Political Geography:
Africa

15. Transparency and Accountability in the Management of Public Funds: How sensibly must African Countries Stand?

Author:
Ngozi Okonjo-Iweala
Publication Date:
03-2011
Content Type:
Working Paper
Institution:
The African Capacity Building Foundation (ACBF)
Abstract:
In managing their respective countries' economies, African Finance Ministers encounter a number of challenges. Principal among these is the challenge of adopting appropriate budget processes and mechanisms that do permit information sharing and inclusiveness. To succeed in implementing reforms, there is the absolute imperative to ensure public buy-in of government economic policies. Against a backdrop of acute resource inadequacies, effective tradeoffs and negotiations between a Finance Minister, his/her colleagues in government and the public on spending priorities in keeping with government vision is essential for economic governance.
Topic:
Governance, Accountability, Transparency, and Public Service
Political Geography:
Africa