Public administration services in Vietnam are often slow and inefficient. In Quang Tri province, Oxfam developed an innovative mobile phone scorecard tool: the M-Score. This tool enables citizens to score the performance of public administration services via mobile phone and ensures their feedback is recorded and responded to.
There have been encouraging results. One inspiring result is the decreased number of reported bribery cases and a plan to improve the quality of public services in the 2016 Resolution of the People’s Council of Quang Tri.
Topic:
Corruption, Transparency, Phone, and Mobile Network
In Somaliland, Puntland and South Central Somalia, the International Community is mixing its political interests with its humanitarian agenda. Insecurity severely hampers access in many parts, making it difficult to implement and monitor humanitarian responses. International humanitarian actors need to revisit their strategies and invest more in working with local agencies to deliver aid. Local humanitarian actors need to take courageous humanitarian leadership with full accountability and transparency. Many international donors often appear to give priority to broader security agendas and the need for transparency over humanitarian action to save lives.
This report assesses the capacity of local humanitarian actors to deliver humanitarian aid in response to the repeated crises that the country faces. It is the starting point of an Oxfam project to build the strength of local humanitarian actors to deliver effective humanitarian responses.
Topic:
Security, International Cooperation, Transparency, and Humanitarian Crisis