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Begin New Search Topic Public Service Publishing Institution Afrobarometer

1. Can cities cope?

Author:
Francis Kibirige, John Martin Kewaza, Ronald Makanga Kakumba, Stevenson Ssevume Male, Muhammad Ssenkumba, George William Kayanja, Fred Male, and Pius Tibaingana
Publication Date:
05-2023
Content Type:
Policy Brief
Institution:
Afrobarometer
Abstract:
On 1 July 2020, less than a year before January 2021 presidential and parliamentary elections, Uganda’s minister of local government, acting under the Local Governments Act and with the approval of Parliament, elevated 10 of the 15 earmarked municipal councils across the country to city status (Parliament of the Republic of Uganda, 1997, 2020). City status, equal in stature to district local government status, is the highest level that local government units can attain under the current law and is synonymous with near-autonomy, including significant political influence and more control over resource mobilisation and use. Residents in the newly elevated city environs celebrated this administrative milestone amid surging expectations of immediate upgrades of public-services infrastructure and jobs. But the respective administrations awoke to the realities of over-stretched, outdated services infrastructure, and inadequate funding incapable of meeting the heightened level of demand. Can these new cities fulfil their mandate – even in the face of COVID-19-related impacts on the economy and personal living conditions – and cope with soaring public expectations? Evidence from the 2022 Afrobarometer survey suggests that it will not be easy, as the public mood, engagement with elected local leaders, and public service-delivery ratings are on the decline while mistrust, perceptions of official corruption, and resentment toward paying taxes are on the rise.
Topic:
Education, Health, Governance, Leadership, Institutions, Social Services, and Public Service
Political Geography:
Uganda and Africa

2. The quality of public services: An intrinsic factor in Ghanaian evaluations of government performance

Author:
Daniel Armah-Attoh
Publication Date:
07-2015
Content Type:
Policy Brief
Institution:
Afrobarometer
Abstract:
The provision of public goods and services is an important aspect of socioeconomic development. Access to basic services such as clean water and sanitation, health care, schooling, and transportation enhances citizens’ well-being. Access to roads and telecommunications systems lowers transaction costs, leading to improvements in trade and economic activities (Xu, 2013). In spite of the importance of public services to individuals and nations, the World Bank’s World Development Report (2004) found large variations in the quality and quantity of public goods and services across developing countries and within countries. In most African countries, including Ghana, providing public services is a huge challenge for the state, which is traditionally seen as solely responsible for the production and distribution of these services. In practice, given scarce resources and management challenges, the state alone often cannot provide these services at levels that match rapid population growth, development, and urbanization. In Ghana, attempts at adopting a public-private partnership approach for the delivery of some public services has met with apprehension by citizens who fear the consequences of profit-seeking private-sector entities producing or distributing these essential public goods. With the government left to play the primary provider role, citizens continue to have difficulties accessing vital public services because of a lack of service facilities or inadequate service quantity or quality. Quality has been an important focus of management models used by service providers in developed countries since the 1980s. Notable among these are the total quality management (TQM) and new public management (NPM) approaches (Mwita, 2000). These consumer-oriented models approach public service quality from the perspectives of the technical professional, the manager, and the client (Ovretveit, 1992; Curry & Herbert, 1998; Kadir, Abdullah, & Agus, 2000). Similarly, Joss & Kogan (1995) distinguish among technical, systemic, and generic (or interpersonal) aspects of quality, while Grönroos (1982) distinguishes technical from functional quality, the latter having to do with the way services are offered and received. Underlying these approaches is the idea that an essential part of public service quality is clients' evaluation of the level of service received, which is often founded on perceptions formed during service encounters (Parasuraman, Zeithaml, & Berry, 1988; Bitner, Booms, & Tetreault, 1990; Johnston, 1995). Recent Afrobarometer survey data from Ghana shows widespread public dissatisfaction with public services. The survey did not ask specifically about service quality, but analysis of the data points to the importance of service quality in citizens’ negative evaluations of government service delivery performance. This paper examines the hypothesis that the quality of public services is an intrinsic factor – and therefore an important indicator to monitor – in Ghanaians’ assessment of government service-delivery performance.
Topic:
Infrastructure, Governance, Leadership, Social Services, and Public Service
Political Geography:
Africa and Ghana

3. On the Primacy of Weak Public Service Provision in rural Africa: Malians Redefine ‘State Breakdown’ Amidst 2012 Political Crisis

Author:
Jaimie Bleck and Kristin Michelitch
Publication Date:
03-2015
Content Type:
Working Paper
Institution:
Afrobarometer
Abstract:
In 2012, Mali faced a dual state breakdown disrupting nearly 20 years of democratization – a coup and a secessionist insurgency. This paper provides the perspectives of rural Malians living on the border of state- and rebel-controlled territory. Our main finding is that villagers defined “the crisis” as one of unmet need for public services and infrastructure. State breakdown matters less where the state is not present in the first place. Rather than the state, villagers were largely reliant on local traditional authorities. The salience of villagers’ concerns about public services and infrastructure, as well as general basic needs insecurity, are echoed in cross-national Afrobarometer data (2012-2013) on public service provision across rural and urban citizens. In nearly all sub-Saharan African countries, the urban-rural gap is large, absolute levels of rural provision are low, and countries are inconsistent in provision across indicators. We conclude by drawing implications of weak state public service and infrastructure provision for citizenship in rural areas.
Topic:
Fragile/Failed State, Governance, Social Services, Political Crisis, and Public Service
Political Geography:
Africa and Mali

4. The Face of African Infrastructure: Service Availability and Citizens’ Demands

Author:
Benjamin Leo, Robert Morello, and Vijaya Ramachandran
Publication Date:
02-2015
Content Type:
Working Paper
Institution:
Afrobarometer
Abstract:
The need for infrastructure improvements is a top-tier economic, political, and social issue in nearly every African country. Although the academic and policy literature is extensive in terms of estimating the impact of infrastructure deficits on economic and social indicators, very few studies have examined citizen demands for infrastructure. In this paper, we draw upon survey data to move beyond top-line estimates of national infrastructure access rates toward a more nuanced understanding of service availability and citizen demands at the regional, national, and sub-national levels. We find a predictable pattern of infrastructure services across income levels – lower-income countries have fewer services. The survey data also allows us to observe the sequencing of infrastructure services. On the demand side, survey respondents are most concerned with jobs and income-related issues, as well as with the availability of infrastructure, specifically transportation and sanitation. These priorities transcend demographic factors, including gender and location (urban/rural).
Topic:
Infrastructure, Social Services, Public Service, and Social Spending
Political Geography:
Africa