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1. Gen Z's Role in Shaping the Digital Economy

Author:
Oxford Economics
Publication Date:
03-2021
Content Type:
Special Report
Institution:
Oxford Economics
Abstract:
A new report by Oxford Economics for Snap Inc. shows how members of Generation Z are poised to play a major role in the economy and labour market over the coming decade across six leading markets: Australia, France, Germany, the Netherlands, the UK, and the US. While the outbreak of the coronavirus pandemic and the deep global recession triggered by measures to contain its spread have impacted younger workers, the accelerated shift towards a more digital economy will serve to the long-term advantage of Gen Z. Gen Z’s income from work will balloon from $440 billion to more than $3.5 trillion by 2030. We estimate their total consumer spending will be $3.0 trillion - equivalent to 11% of total household spending across the six economies. We developed a digital competence index measure. Pooling responses across our survey, Gen Z’s average competence score was 2.5% higher than Millennials and over 8% higher than Gen X. Beyond digital aptitude, our research has highlighted three Gen Z traits that we think are likely to serve them well in the future workplace
Topic:
Digital Economy, Youth, Digital Policy, Consumerism, and Generation Z
Political Geography:
Global Focus

2. Illicit Cigarette Consumption in Mexico

Author:
Oxford Economics
Publication Date:
09-2020
Content Type:
Commentary and Analysis
Institution:
Oxford Economics
Abstract:
This research seeks to quantify the size and scale of the illicit consumption of cigarettes in Mexico, as well as the impact on government revenues, for the most recent 12-month period pre-Coronavirus.
Topic:
Economics, Governance, Illegal Trade, and Consumerism
Political Geography:
North America and Mexico

3. Consumer Detriment: Counting the Cost if Consumer Problems

Author:
Oxford Economics
Publication Date:
09-2016
Content Type:
Research Paper
Institution:
Oxford Economics
Abstract:
Every year, millions of UK consumers suffer from some form of consumer detriment, be it a delayed delivery, substandard service or the purchase of a faulty item. Such experiences are a familiar feature of everyday lives, but quantifying the scale and impact of these experiences for UK consumers in a systematic way is a complex task. This research project takes account of the monetary and time costs of consumer detriment, as well as compensation, to arrive at a considered estimate of total net cost for the UK population. This valuation incorporates three core elements. Firstly, it calculates the direct monetary costs borne by consumers who experience problems. These might be cash outlays caused by the problem itself (for example, when a broken toy is simply written off or when a poorly fitted boiler causes knock-on problems that have further costs) as well as any resulting loss of earnings. Secondly, it calculates the value of any leisure time given up by the consumer in experiencing or attempting to resolve the issue, so-called ‘time costs’, which might include things like time wasted on a delayed train, or time spent in a phone queue to get through to customer services. Thirdly, it calculates any compensation payments awarded in light of any claims made by the consumer, and subtracts these from the monetary and time costs described above. This approach seeks to present a comprehensive picture of UK consumer detriment, both larger and smaller problems.
Topic:
Markets, Services, Customer Service, and Consumerism
Political Geography:
United Kingdom and Europe